Payment Policy
Last updated: August 21, 2026
At Sway Pakistan, we aim to make ordering simple, convenient, and secure. At present, Sway accepts Cash on Delivery (COD) as the available payment method for eligible orders.
This Payment Policy explains how payments are handled when you place an order through sway.pk.
By placing an order with Sway, you acknowledge and agree to the payment terms described in this Policy.
1. Available Payment Method
Cash on Delivery (COD) Sway currently offers Cash on Delivery (COD) as its payment method. With COD, customers place their order through the Sway website and make payment when the order is delivered. At present, Sway does not offer online card payments, bank transfers, digital wallet payments, or other online payment methods through the website. Payment options may be expanded in the future, and any new payment methods will be reflected on the website and, where appropriate, in an updated version of this Policy.
2. COD Payment Process
When placing an eligible COD order: • Select the products you wish to purchase. • Proceed to checkout. • Enter your required delivery and contact information. • Select Cash on Delivery as the payment method. • Review your order details and submit the order. • Pay the applicable order amount when the order is delivered. Customers should ensure that the required payment amount is available at the time of delivery.
3. Order Amount
The total amount payable for a COD order will be displayed during the checkout process before the order is confirmed. The amount may include: • Product price • Applicable delivery charges • Applicable discounts or promotional adjustments • Any other charges clearly disclosed during checkout Customers should review the final order total before confirming their purchase.
4. Payment at Delivery
For COD orders, payment is collected when the order is delivered. Customers are responsible for paying the full amount due for the confirmed order. Where applicable, customers should ensure they have sufficient cash available to complete the transaction and avoid unnecessary delivery delays. Sway or its delivery partner may verify the order amount before accepting payment.
5. Order Confirmation
Submitting an order through the website does not necessarily mean that the order is guaranteed for fulfilment. Sway may contact the customer to confirm order details before dispatch, particularly where additional information is required. Orders may be cancelled by Sway where fulfilment is not possible or where there are legitimate concerns relating to product availability, customer information, fraud, age verification for age-restricted products, delivery coverage, or other applicable circumstances.
6. Payment and Age-Restricted Products
Some products available through Sway are intended exclusively for customers aged 18 years or older, while other products are not age-restricted. Where an order contains an age-restricted product, Sway may require age verification before completing delivery. If the customer does not meet the applicable age requirement or required verification cannot be completed, the order may be refused or cancelled. No payment should be made for an order that has been cancelled before delivery.
7. Cash on Delivery Availability
Although COD is currently Sway's available payment method, it may not be available for every order, location, product, or customer. Sway may restrict or disable COD where reasonably necessary, including circumstances involving: • Repeated refused deliveries; • Repeated cancellations; • Fraudulent or suspicious ordering activity; • Incorrect customer information; • Delivery restrictions; • Operational limitations; or • Other legitimate business or security reasons. Where COD is unavailable, customers may be informed during the ordering process.
8. Refused or Failed COD Deliveries
If a customer refuses to accept a COD order after it has been dispatched, or repeatedly fails to receive confirmed orders, Sway may take reasonable measures to protect its delivery operations. These measures may include: • Restricting future COD availability; • Requiring additional order verification; • Cancelling future orders; or • Restricting account or ordering privileges where appropriate. Refusing a dispatched order does not necessarily constitute an approved cancellation. Customers should contact Sway as soon as possible if they wish to cancel an order. Please refer to our Cancellation Policy for further information.
9. Incorrect Payment Amount
If there is a discrepancy between the amount displayed in the confirmed order and the amount requested at delivery, customers should contact Sway before completing payment where possible. Customers should not pay an amount that differs from their confirmed order total without first receiving clarification from Sway or an authorized delivery representative. If an incorrect amount has been collected, Sway will review the matter and determine the appropriate resolution based on the circumstances.
10. Refunds
Because Sway currently operates on a Cash on Delivery basis, customers generally do not make an advance online payment when placing an order. Where a customer has already paid for an order at delivery and subsequently qualifies for a refund under Sway's Return & Refund Policy, the refund process will be communicated by Sway based on the circumstances of the approved claim. Approved refunds are generally processed within 5–7 business days, subject to the applicable refund method and any information required from the customer.
11. Discounts and Promotional Offers
From time to time, Sway may offer promotional discounts, referral benefits, or other special offers. Promotional offers may be subject to specific terms, including: • Minimum order requirements; • Validity periods; • Product exclusions; • One-time-use restrictions; • Customer eligibility requirements; or • Other conditions communicated with the promotion. Where a valid discount is applied, the adjusted amount payable should be displayed before the order is confirmed. Sway reserves the right to withdraw, modify, or refuse promotional benefits where there is suspected misuse, fraud, technical error, or violation of the applicable promotional terms.
12. Product Pricing Errors
Sway makes reasonable efforts to ensure that product prices displayed on the website are accurate. However, technical or human errors may occasionally result in an incorrect price being displayed. Where a significant pricing error is identified before fulfilment, Sway may contact the customer to confirm whether they wish to proceed at the correct price or cancel the order. If the order cannot reasonably be fulfilled at the displayed price, Sway may cancel the order in accordance with its applicable policies.
13. Payment Security
As Sway currently accepts Cash on Delivery only, customers are not required to enter credit card, debit card, or online banking credentials on the Sway website to complete a purchase. Customers should never provide sensitive banking credentials, passwords, PINs, or card information to anyone claiming to represent Sway for the purpose of completing a COD order. If you receive a suspicious payment request claiming to be from Sway, please contact us through our official customer support channels before making any payment.
14. Changes to This Payment Policy
Sway may update this Payment Policy from time to time to reflect changes in our payment methods, ordering procedures, business operations, or applicable legal requirements. If additional payment methods become available, the website and this Policy may be updated accordingly. Any revised version will be published on this page with an updated Last Updated date.
15. Contact Us
If you have questions regarding payment, COD orders, order amounts, refunds, or any other payment-related matter, please contact Sway. Sway Mah (SMC Private) Limited Trading as Sway Pakistan Registered Office: 2B, Sector B, Phase 5, DHA Lahore, 54810, Pakistan Email: purchasing@sway.pk Website: https://sway.pk Operating Hours: Open 24 hours a day, 365 days a year Corporate Hours: 11:00 AM – 5:00 PM